WORKING THROUGHOUT COVID 19

As an essential service we have been open throughout lockdown to provide urgent care and avoid animal welfare issues. What we can do and what it is wise to do has varied with different lockdown levels and infection levels in the population.  If your pets vaccines are overdue then do not worry too much as overrunning by a few months is ok in mature dogs & cats. We are generally allowing 3 months as per the manufacturers recommendations.

 

Because the virus is still present in the UK it is important that we work in as safe a method possible - I don't want to be ill myself or to be forced to close the practice & I am sure many of our clients are still anxious about their infection risk.

 

Please do not attend the surgery if you have symptoms or if you are self isolating because of recent contact with a case.

 

We will review how we work regularly.

 

Open or 'drop in' surgeries have been discontinued as the chaos of everybody turning up at once needs to be avoided so please book an appointment either by using the MyBuddy Pet App or phoning. 

 

We are continuing to consult outdoors despite the weather so everything takes a bit longer.

It seems quite clear that the risks of virus transmision are much less outdoors & much higher in enclosed spaces.

 

Ring the doorbell & let us know that you are here & the vet will come out, talk to you outside, bring your pet in for examination & then return them to you & explain everything afterwards. For any one concerned about their pet coming in alone, rest asssured I have discovered over the last few months how settled the vast majority are in on their own usually allowing examination & injections without anyone restraining them! Less can be more!

 

We will allow clients into the consulting room should it be  a euthanasia visit - please phone & let us know if that is the reason for your visit & we will plan this & try to make this difficult visit as easy for you as possible. As allowing this has lead to track & trace making a vet have to self isolate (thankfully remaining well) so we are limiting this to one person only,

 

The reception area is screened so the waiting room can be used to use the card machine & collect medication but not for waiting as it is much safer to wait outside - we are lucky to have the car park & the porch.

 

Although the reception area is screened & we are limiting access to the waiting room it is an enclosed indoor area and so a mask should be worn. Hand sanitiser is available to use in the porch & on the reception counter.

 

Please order medication in plenty of time & then it will be ready for you with less waiting. You can use the Repeat Medications Form  or the MyBuddy Pet App.

 

If you are shielding then we can offer telephone or video consults & you can request one by filling in this form