OUR PRACTICE

 

The practice was established in 1977 by Nigel and Frances Harcourt-Brown at 30 Crab Lane, Bilton, Harrogate. In 0ctober 2012 Allison Gleadhill became a partner in the practice and in July 2016 took over the practice. We are currently a 5 vet, single centre, companion animal practice looking after pets from Harrogate and the surrounding area. In addition we see referred cases from around the Northeast.

 

We are an independent (non corporate) practice.

 

We are an RCVS tier 2 practice and well equipped to deal with anything that might walk through the door.

We have also been awarded Silver Cat Friendly Satus by International Cat Care.

 

OPENING TIMES

The practice is open from 8.30am to 6.30pm on weekdays, 8.45 to 3pm Saturdays and 10 to 11am on Sundays.

 

Outside these hours an emergency service is available; phone the practice and your call will be automatically diverted to the duty vet, which will either be one of us or Shamrock Veterinary Clinic. You will not be sent out of town.

 

OPEN SURGERY (no appointment necessary)  is Monday to Friday 9-10 am, Saturdays 9-11 am, 2-3pm and Sunday/Bank Holidays 10-11am. The only day with no open surgery is Christmas Day.

 

Sunday/Bank Holidays surgery is for urgent cases and there is an additional fee for Sunday/Bank Holidays consultations.

 

The waiting time in open surgery can be unpredictable. There are appointments from 10.30am weekdays. Same day appointments are always available for urgent cases.

 

 

APPOINTMENTS are available from 10.30 - 6.30 Monday to Friday.

 

Booking an appointment minimises waiting time which some pets (and some owners!) can find stressful.

We have a limited range of nurse appointments for straightforward procedures such as nail clipping, identichipping and suture removal.

 

We try to ensure continuity of care so you can book follow up appointments with the vet who has been dealing with your pet if at all possible. The vets tend to have the same consulting hours from week to week which makes this easier.

 

We ask that all dogs brought into the surgery are on a lead and under control and that all cats , rabbits and birds are kept in secure baskets. This is for their and your safety.

 

Phone 01423 508945 to book an appointment.

 

 

HOME VISITS

 

Optimum care for a sick animal is carried out at the surgery where we have a range of equipment and drugs and assistance to help treat your pet. Experience shows that the lighting level in many people's houses is inadequate to properly examine an animal. The genuine emergency needs to be seen at the surgery as radiography /intravenous fluids /anaesthetic and surgical facilities etc are likely to be needed.

We will, if possible, visit to put pets to sleep at home. Please give as much notice as possible if a visit is needed as we may have to plan our day around it.

 

REFERRAL SERVICES

 

If you are a client of another veterinary surgeon who has suggested referral they will contact us to give us a full clinical history of your pet. You can then phone to book an appointment.

 

REPEAT PRESCRIPTION PROTOCOL

 

Animals on long term medication will need regular reassessment. Thiss will depend on the animal's condition and state of health. Prescription Only Medications are subject to prescribing legislation and can only be dispensed on the authority of a veterinary surgeon who is in charge of and has knowledge of that animal's health.

We need 24 hours notice for repeat prescriptions.

 Repeat Medications can now be ordered online. Our aim would be to get any requests recieved online ready for the next day (excluding Sundays).

 

PET INSURANCE

 

We feel our charges are fair - we are well equipped and provide 24 hour emergency cover - but a bill for an unforseen illness or accident can be a worry. Pet health insurance can deal with this for you and is recommended. It ensures that you do not have to compromise on any treatment that your pet needs. We will deal with all the insurance companies and stock leaflets of the insurance companies that we are the happiest with at reception. Read the details of any policy you take out as the level of cover can vary. Cover that will continue to cover a chronic condition for life rather than one that will introduce an exclusion after 12 months is recommended.

Pet Insurance should give 3rd party cover; this is important in case your animal causes an accident. Remember that if you change insurance company in an older animal the new insurance company will want a copy of the history and will exclude treatment for any condition that the pet has ever had before. We anticipate that you settle your bill with us and then you will be reimbursed by your insurance company.

Wea are able to offer you an opportunity to take out 4 weeks free cover at the time of puppy and kitten vaccinations to give you chance to assess the different policies on offer.

There is an administration fee of £6.67 + vat to complete claim forms as this can be quite time consuming.

 

A list of our terms and conditions can be found by clicking on this link.